If your current supplier isn’t meeting your needs, The Till Roll offers high quality products and exceptional customer service.
The latest technology has made dispensing receipts quicker and more efficient than ever. However, if the quality of your till rolls isn’t up to scratch, it can impact both customers and your own records.
Customers like it to be easy if they need to make a return. This is especially crucial during the busy Christmas and New Year season, when your sales are likely to be much higher. In January, there’s often people returning unwanted gifts using their receipts.
Working with Small and Large Businesses.
The Till Roll looks to be your leading choice for till rolls, thermal rolls, PDQ rolls and much more.
No matter if you run an independent shop or large chain, The Till Roll has got you covered. Our wide range of products include BPA free rolls which are much better for our health and the environment. We’re also currently offering a free gift with all orders.
Why Switch to our Till Roll Suppliers in the UK?
The Till Roll appreciates that a reliable supplier is crucial to keep your operations running smoothly. Whether you’re in the retail or hospitality sector, it’s vital your receipt printing is working properly. If your current supplier is dropping the ball, our company is one of the best alternatives.
Here are five warning signs that indicate it’s time to look for a new till roll supplier.
1. Frequent Quality Issues
Quality should be non-negotiable when it comes to till rolls. If they’re bad quality, it can cause your printer to malfunction, faded prints, and frustrated customers. If such issues crop up on a regular basis, it’s usually because a supplier is cutting corners.
Common problems to look out for include:
- Inconsistent Paper Thickness: Till rolls that aren’t uniform can jam or damage your printers.
- The Ink Fades or Smudges: Poor quality ink or paper can make receipts ineligible, which is bad for your customers.
- Poor Perforation: If your till rolls tear unevenly, it’s likely due to sloppy production standards.
All of these can interrupt your business and reduce your reputation with customers.
2. They Don’t Deliver On-Time
Time is money for any business. You don’t want to be waiting around for days for supplies like till rolls. If they’re often missing your deadlines, it can interrupt your entire schedule.
Late deliveries are a sign of poor inventory management or logistics issues. Prompt, reliable delivery isn’t just a convenience—it’s essential for maintaining smooth operations. This is something you can rely on with The Till Roll. We can offer next-day deliveries if ordered by 3pm, so you never have to wait around for long.
3. They’re Poor Value and Keep Raising Prices.
Every business expects some price adjustments over time, especially with inflation. However, if your prices are constantly rising without a corresponding increase in quality or service, it’s a good time to look for another supplier.
Here at The Till Roll we’re always transparent about our prices. We offer excellent value for money, with fast deliveries, high quality materials, and first-class customer service. If your current supplier is inflating prices with no clear benefit, switching to us could save you substantial expenses in the long run.
4. Poor Customer Service and Communication
Communication is a key part of our services at The Till Roll. If your supplier is unresponsive, difficult to reach, or dismissive of concerns, it’s a sign of deeper issues.
Poor customer service often indicates that the supplier may not prioritise customer satisfaction, and this lack of attentiveness can lead to recurring problems. Customer service problems to watch for include:
- Slow Response to Inquiries: If they’re slow to respond to questions or concerns, it may signal organisational problems.
- They Don’t Address Complaints: The best suppliers, like The Till Roll, actively work to resolve issues, not ignore or brush them off.
- Inconsistent Contact: If your point of contact changes frequently, it may suggest the company is struggling with some kind of problem.
As a reliable supplier, our team will keep you informed about the status of your order. We’re also highly responsive to complaints, and maintain a consistent, professional communication flow.
5. They Have a Limited Product Range
As your business grows, your needs are likely to evolve. In such cases, you might use different types of till rolls, whether for thermal, bond, or multi-ply printers. If your supplier only offers a limited range, this often means they can’t fulfil your needs. The Till Roll offers plenty of options so we can easily fulfil your product needs.
If you’re looking for the best till roll suppliers, check out our latest products. Or don’t hesitate to contact us for more details.
